diff --git a/app/models/customer_appointment.rb b/app/models/customer_appointment.rb
index ca69492..5a0aa39 100644
--- a/app/models/customer_appointment.rb
+++ b/app/models/customer_appointment.rb
@@ -23,11 +23,12 @@ class CustomerAppointment < ActiveRecord::Base
 
   STATUSES = %w[
       Scheduled
-      CheckedIn
-      InProgress
+      Checked_In
+      In_Progress
       Ready
       Completed
       Cancelled
+      Call_Out
   ]
 
   # Scans the QBO Estimate's InvoiceLineItems for "Labor" sales items
diff --git a/assets/stylesheets/customer_appointments.css b/assets/stylesheets/customer_appointments.css
index 3a87334..46417da 100644
--- a/assets/stylesheets/customer_appointments.css
+++ b/assets/stylesheets/customer_appointments.css
@@ -382,6 +382,16 @@ h2 .appointment-title {
     text-decoration: line-through;
 }
 
+/* Call Out - #FFFF00 */
+.appointment-block.call_out,
+.appointment-block.call_out:hover,
+.appointment-block.call_out.open { background: hsl(60, 100%, 95%) !important; border-color: hsl(60, 100%, 50%) !important; }
+.appointment-block.call_out .appointment-bar { background-color: hsl(60, 100%, 45%) !important; }
+.appointment-block.call_out .appointment-divider { border-top-color: hsl(60, 100%, 80%) !important; }
+.appointment-block.call_out .tip,
+.appointment-block.call_out:hover .tip,
+.appointment-block.call_out.open .tip { background: hsl(60, 100%, 97%) !important; border-color: hsl(60, 100%, 60%) !important; }
+
 /* Table List Alignment */
 table.appointments td,
 table.appointments th {
@@ -466,7 +476,7 @@ table.appointments td.status {
 .status-inprogress,
 .status-in_progress {
     background-color: #fff0e8 !important;
-    border-color: #ffb391 !important;
+    border-color: #ff9191 !important;
     color: #b33000 !important;
 }
 
@@ -485,6 +495,13 @@ table.appointments td.status {
     color: #b30000 !important;
 }
 
+/* Completed - #FFFF00 */
+.status-call_out {
+    background-color: hwb(60 0% 0%) !important;
+    border-color: lab(0% 0 0) !important;
+    color: hwb(60 0% 100%) !important;
+}
+
 /* Redefine grid column proportions for the calendar layout */
 ul.cal {
   display: grid;